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T-Mobile Is First Carrier to Enable 988 Number for Mental Health ServicesWibbitz - Technology
T-Mobile Is First Carrier to Enable 988 Number for Mental Health Services. In July 2020, the Federal Communications Commission (FCC) unanimously voted to assign the number to the National Suicide Prevention Lifeline (NSPL). The FCC gave carriers a deadline of July 2022 to put the number into effect. On Friday, T-Mobile announced that it has added support for the number more than a year and a half ahead of the deadline. In a statement, T-Mobile chief technology officer Abdul Saad said providing access to the 988 emergency mental health services number... . ... was “a matter of urgency for us, particularly as the COVID-19 pandemic continues and the holiday season approaches.”. At this time, the number is not able to receive text messages. FCC commissioner Jessica Rosenworcel has called this problematic since talking on the phone is “not native for most young people.”. People in need of mental health support can still engage with NSPL via online chats if they find talking on the phone to be uncomfortable.