Login Help

Your Grande Username
Your Grande Username allows you to login to different services like:

• MyGrande.com Portal
• Grande webmail
• Grande Phone Manager
• ESPN3.com
• HBO GO
• MAX GO

If you already have a "@mygrande.net" or a "@grandecom.net" email address you already have a Grande Username! Your username is the first part of your Grande email address. For example, If your email address is: username_xyz@mygrande.net or username_xyz@grandecom.net then your username is "username_xyz" (without the quotation marks). Your password is your current Grande email password.

If you do not have a "@mygrande.net" or "@grandecom.net" email address please contact our Customer Care Center to create one.

Note: your Grande Username is not the same as your Online Billing username. For security reasons it is best to use different usernames and passwords.

Forgot Your Password?
If you forgot your password please Click Here

Don't Have a Grande Username or Email Address?
If you do not have an "@mygrande.net" or "@grandecom.net" email address please contact our Customer Care Center to create one.

Don't Know Your Email Address?
If you are already a Grande customer and you have our Internet service you should already have an email address assigned to you. If you cannot remember it or it has not been setup please call our Customer Care Center.

Changing Your Password
To change your current Password, please go to "Manage Email " under "Portal Controls" on the portal homepage. After login you will be able to change your Password. You can also Click Here.

If you forgot your Password, please have your username or account number ready and call our Customer Care Center

What Is Email Phishing?
Phishing is the term used by Internet scammers who imitate legitimate companies in e-mails to entice people to share user names, passwords, account information or credit card numbers.
The term Phishing comes from the fact that Internet scammers are using increasingly sophisticated lures as they "fish" for users' private information. The most common ploy is to copy the look and feel of a web page from a major site and use that design to set up a nearly identical page that appears to be part of the company's site.
There are several steps you can take to make sure you never fall for one of these scams:

• Always be suspicious of any email or phone call that asks for your personal account information, such as usernames, passwords, and account numbers. emails, phone calls, text messages, instant messages, or Web logs that appear to come from a reliable source may not always be authentic.
• Grande will NEVER ask you for password information via phone or email, as that information is private and is only known by you.
• Grande will NEVER ask for billing or payment information through email.
• Always be extra cautious when giving out your personal information on the phone.
• Always ensure that you're using a secure server when submitting credit card information. To make sure you're using a secure server, check the beginning of the web address in your browsers address bar - it should be https:// rather than just http://. Contact your bank or Credit Card Company if you think you may have replied to a fraudulent email with sensitive personal information.

For more information you can visit this website: http://onguardonline.gov